Privacy policy
Last updated: 21 October 2026
palava.city is a community platform for residents of Palava (pin code 421204). It is an independent residents' initiative and is not affiliated with Lodha or any developer. This policy explains what information we collect, why, and the choices you have.
Who we are
palava.city is a residents' initiative run by Neha Garg, a Palava resident. The platform is created and maintained by Scoreazy Edutech Private Limited, registered office Plot No 255-256 A, Trilanga, Bhopal 462039, India ("we", "us"), which is responsible for your information as the data fiduciary under India's Digital Personal Data Protection Act, 2023.
What we collect
- When you join on the website or message us on WhatsApp: your name, WhatsApp number, your society or building, your email if you choose to give it, the topics you want updates on, and the messages and media you send us.
- When you list a business or service: the business name, contact details, address, timings, photos and other details you choose to share.
- When you visit the website: basic technical data such as browser type, pages visited and approximate location, kept in server logs.
We do not collect numbers from WhatsApp groups, and we never add you to anything you did not ask for.
Why we use it
- To send you the updates you asked for (for example carpool alerts or the weekly newsletter).
- To publish the posts and listings you send us, after a check by a person.
- To reply to your messages and keep the community safe from fraud and misuse.
- To improve palava.city.
We use your information only with your consent, which you give when you register or message us, and you can withdraw it at any time.
What is public
Posts and listings you ask us to publish are visible to everyone on palava.city. We do not show your phone number publicly unless you ask us to. Where possible, people contact you through palava.city instead.
Who we share it with
We do not sell your information. We share it only with service providers who help us run palava.city, under contract and only for that purpose: Meta (WhatsApp Business Platform) for messaging, and our hosting provider. We may disclose information if the law requires it.
How long we keep it
We keep your registration while you remain a member. Time-bound posts (such as carpools) are removed after they expire. If you leave, we delete your information within 30 days, except where the law requires us to keep it.
Your rights
- Ask what information we hold about you, and correct or update it.
- Ask us to delete it, or withdraw your consent. Send STOP on WhatsApp to stop all messages.
- Nominate someone to exercise these rights for you.
- Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India.
Children
palava.city is meant for adults. If you are under 18, please use it with a parent or guardian.
Security
We use reasonable technical and organisational measures to protect your information. No system is completely secure, so please do not send us sensitive details such as bank or ID numbers.
Grievance Officer and contact
Neha Garg, Grievance Officer
Email: info@scoreazy.com
We aim to reply within 7 days.
Changes
We may update this policy. We will change the date at the top and, for important changes, tell you on WhatsApp.